IdealSimulations Ltd - Privacy Policy

This Privacy Policy was last updated on 24 May 2020.

PRIVACY POLICY

This Policy applies as between IdealSimulations Ltd (referred to herein as “IdealSimulations”), a company incorporated in England and Wales (registration number 12604231) of 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, United Kingdom, the owner and provider of this “Web Site” www.idealsimulations.com) and you, the User of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.

IdealSimulations respects the privacy of visitors to this Web Site. This Privacy Policy outlines the information we will collect when you visit our Web Site and how we will use that information or information you otherwise provide to us. It also describes your rights and choices regarding use, access, and correction of personal information. By visiting or interacting with our Web Site, or otherwise providing your information to us, you acknowledge that we may collect, process, disclose and transfer such information in accordance with this Privacy Policy.

1) IMPORTANT INFORMATION

1.1) Our website is not intended for children and we do not knowingly collect data relating to children.
1.2) This Privacy Policy supplements the other policies (including our Terms and Conditions) and is not intended to override them.
1.3) IdealSimulations is the controller and responsible for your personal data (we, us or our).
1.4) If you have any questions about this Privacy Policy, please contact us by email at [email protected] or by post to IdealSimulations Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, United Kingdom
1.5) You have the right to make a complaint at any time to the ICO (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
1.6) It is important that the data we hold about you is accurate and current, therefore please keep us informed of any changes to your personal data.
1.7) Our website may include links to third-party websites, plug-ins and applications. By clicking on these links or enabling connections you may be allowing third parties to collect or share your personal data. We have no control these third-party websites, plug in or applications and are not responsible for their privacy policies, therefore you should also read their privacy policy to understand what personal data they collect about you and how they use it.

2) INFORMATION WE COLLECT OR RECEIVE
2.1) We collect certain personal information from visitors through their use of our Web Site. We only collect, use, share, store, or otherwise process your personal information when we have an appropriate basis, with your consent. For example, we may process your personal information as necessary to provide services that are subject to Terms and Conditions you have accepted.
2.2) We may process your personal information when necessary to comply with legal obligations or for purposes of pursuing legitimate interests (such as providing our products and services, responding to your requests, improving the services and the Web Site, performing internal analytics, preventing fraud, enforcing legal claims, and security purposes) if doing so is consistent with your rights and appropriate to the context.
2.3) We generally collect or receive information in two ways: (1) you voluntarily provide information to us, such as by entering your information into the “Contact Us” form on the Web Site, and (2) we collect information automatically, such as through cookies. Each of these methods is described in more detail below.
2.3.1) Information you provide: we collect personal information (i.e., information from which you can be identified), such as your name, company name, email or address when you voluntarily submit it to us through the Web Site, sign-up to receive newsletters or other communications from us, or otherwise disclose your information to IdealSimulations.
2.3.2)Information collected automatically: we collect some information automatically when you visit our Web Site and typically aggregate such data in a statistical form rather than using it to identify individual users. Examples include cookies such as Google Analytics. We use this information, which remains in aggregate form, to understand how our visitors use our Web Site so that we may improve the Web Site and the services we offer. If a combination of information we collect does identify you as an individual, we will treat the combined information as personally identifiable information. Certain information is collected by most browsers automatically through your device, such as your device type, operating system name and version, device manufacturer and model, and the Internet browser type and version. We use this information to ensure that the Web Site functions properly.

3) COOKIES
3.1) When you view our Web Site, we may store some information on your computer. This information will be in the form of a “cookie” or similar file that collects information to help us improve our services and your experience when you visit our Web Site. With most Internet browsers, you can erase cookies, block cookies, or receive a warning before a cookie is stored. Please refer to your browser instructions or help screen to learn more about these functions. In some cases, blocking or disabling cookies may prevent you from using certain features of our Web Site.

4) IP ADDRESSES
4.1) An Internet Protocol (IP) address is a set of numbers automatically assigned to your computer whenever you log on to your Internet service provider or through your organisation’s local area network (LAN) or wide area network (WAN). Web servers automatically identify your computer by the IP address assigned to it during your session online. The IP address can be used to tell us your general location, such as city, state or country and company name.

5) GOOGLE ANALYTICS
5.1) Our Web Site also uses Google Analytics, a web analytics service provided by Google Ireland Limited. (“Google”). Google Analytics uses “cookies” to help analyse how visitors use our Web Site.
5.1) The information generated by the cookie about your use of Web Site (including your IP address) will be transmitted to and stored by Google on their servers.
5.1) Google will use this aggregated information, on behalf of IdealSimulations, for the purpose of evaluating your use of our Web Site, compiling reports on Web Site activity and providing us with other services relating to our Web Site activity and Internet usage. To learn more about Google Analytics and how you can opt out please click here.

6) TARGETED ADVERTISING
6.1) Our Web Site also uses Google Adwords, Microsoft Bing Ads and Yahoo Gemini Ads re-marketing services to advertise on third-party websites to previous visitors on our Web Site. This could be in the form of an advertisement on a search results page. These third-party vendors, including Google, Microsoft, and Yahoo, use cookies to serve personalised ads based on a user’s past visits to www.idealsimulations.com or based on keywords searched.
6.2) Any data we collect will be used in accordance with this Privacy Policy and the (1) Google, (2) Microsoft, or (3) Yahoo’s privacy policies, as applicable.
6.2.1) GOOGLE ADS: To opt-out of re-marketing from Google, please change your ad settings in your Google account.
6.2.2 BING ADS: To opt out of Microsoft Bing Ads, please visit the Bing settings here.
6.2.3 YAHOO ADS: To opt out of Yahoo Gemini ads, please visit the Yahoo settings here.

7) HOW WE USE OR SHARE INFORMATION
7.1) As a general matter, we use your personal information to provide our services or to respond to your requests.
7.2) We will not sell or rent your personally identifiable information to any third party unless we have your permission or are required by law to do so.
7.3) For our legitimate interests, consistent with your rights and preferences, we may also use or share your information to:
7.3.1) Personalise your experience, store your preferences, and provide user-experience features of our Web Site and to operate our business and provide our services.
7.3.2) Respond to your questions/requests, communicate with you, provide you with newsletters or other updates and information related to our products and services we think may be of interest to you.
7.3.3) Engage with select third-party business partners who provide us with support services in connection with our Web Site or business operations. Such parties may, from time to time, have access to your information to enable them to provide those services. All business partners are contractually required to meet the same standards of data protection as IdealSimulations and are prohibited from using the information for other purposes or for their own marketing activities.
7.3.4) Manage and customise promotional offers and advertisements we think may be of interest to you and to conduct data analysis and related activities to help operate our business.
7.3.5) Protect safety when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing injury to you, or otherwise injuring or interfering with our rights, property or operations, other users of our Web Site, or anyone else who could be harmed by such activities.
7.3.6) Comply with legal obligations, such as when required by law, or in response to any demand by law enforcement authorities in connection with a criminal investigation, or civil or administrative authorities in connection with a pending civil case or administrative investigation.
7.3.7) Maintain the security of our Web Site and services, resolve or troubleshoot technical issues.
7.3.8) We also reserve the right to transfer information about our users in the event we sell or transfer all or substantially all our business or assets, whether through a merger, stock sale, asset sale, bankruptcy, reorganisation or similar transaction, in which case your personal information may be transferred to the party that acquires control of our business as a result of that change-of-control transaction.

8) DATA RETENTION
8.1) We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements, resolve disputes and enforce our agreements.
8.2) Details of retention periods for different aspects of your personal data are available in our retention policy which you can request from us. However, we are legally required to keep basic information about our customers (including contact, identity, financial and transaction data) for six years after they cease being customers, for tax purposes.
8.3) We may also anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes. We can use anonymised information indefinitely without further notice to you.

9) SECURING INFORMATION
9.1) We maintain reasonable and appropriate physical, administrative, and technical safeguards designed to help safeguard information we collect or receive through our Web Site.

10) DO NOT TRACK SIGNALS
10.1) Our Web Site does not currently respond to “Do Not Track” signals

11) LINKS TO OTHER WEBSITES AND SERVICES
11.1) Our Web Site includes links to other websites or services such as social media features like Twitter and LinkedIn.
11.2) These other websites or social media platforms may collect your IP address, which page you are visiting on our Web Site, and may set a cookie to enable the feature to function properly.
11.3) We are not responsible for the practices employed by websites or services linked to or from our Web Site, including the information or content contained therein.
11.4) When you use a link to go from our Web Site to another website, our Privacy Policy does not apply, and we do not have any control over those third-party websites or services. Your browsing and interaction on any third-party website or service are subject to that third party’s rules and privacy policies.

12) CHILDREN’S PRIVACY
12.1) Our Web Site is not directed to children (or anyone under age 18).
12.2) We do not knowingly or intentionally collect information from children.
12.3) If you are a parent or guardian and you believe your child has provided us with information, please contact us using the contact information provided below and we will delete such information from our systems.

13) YOUR RIGHTS AND CHOICES
13.1) You can choose not to give us personally identifiable information we request, but in some cases, we will not be able to provide the service or respond to your request.
13.2) You may also contact us at [email protected] or by post to IdealSimulations Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, United Kingdom to exercise any of your rights and choices, which include the following:
13.2.1) You may contact us to access personal information we maintain about you or to correct or amend such information if you believe it is incorrect or incomplete.
13.2.2) You can opt-out of receiving emails from us, including newsletters or promotional messages, by unsubscribing via the “Unsubscribe” link included in our email communications.
13.2.3) You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of some of the features on our Web Site.
13.3) In addition to the rights and choices noted above, if you are located in the European Economic Area (“EEA”) or Switzerland, you have additional rights, including:
13.3.1) You can object to our processing of your information.
13.3.2) You can ask us to erase your information when: it is no longer needed to fulfil the purpose for which it was collected, you withdraw your consent (when applicable), we have not properly collected or used your information, information was inadvertently collected about a child, or when we have a legal obligation to erase your information.
13.3.3) You can ask us to restrict the processing of your information in certain circumstances, including when you feel the information is inaccurate or you have objected to the processing.
13.3.4) You can ask us to transfer electronic information that you provided to us to you or another organisation.
13.3.5) You can also lodge a complaint with an EEA or Swiss supervisory authority, as applicable.

14) CHANGES TO THIS PRIVACY POLICY
14.1) This Privacy Policy may be updated or changed in accordance with new laws, procedures or for reasons deemed necessary by IdealSimulations.
14.2) We encourage you to periodically review this Privacy Policy to stay informed about our most current privacy practices related to information we collect.
14.3) Any updates to this Privacy Policy will be posted on our Web Site and we will indicate at the top of this Privacy Policy when it was last updated.

15) CONTACT US
If you have any questions or comments about this Privacy Policy, or if you would like to exercise one of your rights under this Privacy Policy, you may contact us by email at [email protected] or by post to IdealSimulations Ltd, 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, United Kingdom.